To quickly book a cleaning appointment, fill out our form. We will respond as soon as possible via email, providing you with all necessary information about our services, prices, and availability.

Email is the preferred method, as it provides a record of everything agreed upon for future reference.

The length of the cleaning depends mainly on:

• a) The size of the property.
• b) The state of the property.

Most of our general cleaning services take from 3 to 5 hours.

3 hours is our minimum booking time.

Extra fees may apply for the following:

a) Parking fees: in case there is no free parking close to the property.
b) Last-minute cancellation fee: $50-$75.
c) Waiting time: if the cleaner waits for more than 30 minutes to be let in, our normal hourly rates will apply.
d) Distance fee: if the property is far from the CBD. Contact us with your postcode to learn more.

We arrange one cleaner per house for all cleaning appointments. We currently don’t send out couples or teams of cleaners.

We cannot guarantee the same cleaner for every appointment. We’ll always send the name of your assigned cleaner in a text reminder for your booking. We send out 1 cleaner per appointment.

Our cleaners are provided with a work order via our professional cleaning app where we store all information such as your special requirements for future reference, so you don’t have to explain everything to your new cleaner all over again.

We kindly ask you to inform us of any cancellations at least 48 hours in advance. Please refer to our terms and conditions for more information.

The cleaners come equipped with cleaning products, a vacuum cleaner, and a mop. You don’t need to worry about providing anything.

You do not need to be at home to let the cleaner in. However, you must organise access beforehand. We recommend organising a safe lockbox with a code for your key. Please note that our cleaners are not allowed to take any keys or access devices to our client’s properties with them.

We accept payment via bank transfer or direct debit (recommended). We do not accept cash payments. If an invoice is due, we will send daily reminders until it is paid. We highly recommend the direct debit option for safety and convenience, as it eliminates the need for you to remember payment due dates. If you have any questions or concerns about payment methods, please do not hesitate to contact us.

If for any reason you are not happy with our service, we kindly ask you to notify us about it via email as soon as possible. We recommend attaching photos or videos that will help us to understand the problem better and offer a solution. Please note that our team makes it a priority to resolve any issues, and we can only do so if we are aware of the problem. That’s why honest and efficient communication is the key.

Yes, you can request to change your cleaner if you are not satisfied with the service provided or if you feel that they are not a good fit for you.

Once we receive and reconcile your payment in our system, you can open the same link sent for the invoice, and it will be marked as paid.

Yes, all our cleaners receive training regardless of their previous experience. We provide both theoretical and practical training, and continuously learn from client feedback to improve their skills and knowledge. Additionally, our cleaners can request additional training if needed.

No, but you need to be aware of our terms and conditions, which are accessible via our website.

We work in all areas of the Perth Metropolitan Area.