Our Story
Well, let me tell you a story about how it all started. We didn’t just wake up one day and say, “hey, let’s clean stuff and become a successful business!” Rather, it was a spontaneous, occasionally painful, organic progression that occurred naturally, with people gradually realising the value in what we do.
It started in 2015 with one person who did some cleaning to pay the bills. Then her partner joined in, and before they knew it, they had a team of cleaning enthusiasts who made cleaning their way of life. Yes, I must be honest, we weren’t all excellent cleaners from the start. But we were determined to become ones.
We embarked on a journey of learning, experimentation, and made hundreds of mistakes. We tried offering a wide range of cleaning services until we discovered that excelling in residential cleaning was our niche. Through the highs and lows, we strove to improve our cleaning techniques and expertise. Our clients’ honest feedback always played a crucial role in helping us achieve our goals.
Cleaning is not as easy as it appears. Both of us learned the hard way that running a business and cleaning at the same time while maintaining high standards in both areas can be challenging. We didn’t regret this period though. You cannot run a successful cleaning business without experiencing the struggle of hard physical work yourself first. That’s why we brought on a skilled manager to help us with our daily operations and keep things running smoothly. With our diverse backgrounds in engineering, architecture, and product design, we used our skills and experience to enhance our systems, improve the visual appeal of our business, and address behind-the-scenes tasks that go beyond cleaning.
We faced our fair share of ups and downs, particularly during the pandemic, as did many others. With the hard work of our cleaners and great support of our clients, who were extremely understanding of the numerous disruptions during this period, we emerged even stronger as a team.
We now have a team of four individuals in our office, great team of cleaners, and plenty of satisfied clients who have remained with us for years or frequently return for our services. Every day, our job is filled with surprises, but the satisfaction of helping our clients and seeing their happiness, coupled with receiving numerous positive messages, keeps us motivated to love this venture and inspires us to become the best version of a cleaning company we can possibly be.
If you’ve had a great experience with us, why not spread the word and recommend us to your friends and family? We promise to make their cleaning experience a breeze! Plus, we’d be forever grateful for the referral. Thank you for being part of our journey!
Meet our amazing team!
Martyna
With years of hands-on experience in cleaning, she's our cleaning expert and a creative idea machine! She's passionate about learning new business systems to make our services even more efficient.
Rafael
Recruiter All in One
He's our tech guru and always saves the day when something goes wrong. From working with numbers to editing videos, he's a jack of all trades.
Wellen
She's everyone's best friend, from our customers to our cleaners. Also, the most organized person on the planet, and always goes the extra mile to provide the best service possible.
Leila
Leila is the friendly voice you hear when you call us. She ensures our clients receive top-notch service and is dedicated to making your experience smooth. Her warm personality and professional approach make her an invaluable part of our team.
Dana
Without her, we'd be drowning in a sea of emails and daily operations would be impossible. She's a pro at boosting our efficiency, with great experience from both the corporate world and the cleaning industry.
Derdlim
Introducing Derdlim, our dedicated Customer Service Assistant. Derdlim excels in managing high volumes of enquiries, ensuring that every customer receives prompt attention. She plays a vital role in maintaining the efficiency of our communication channels.
Angelica
Meet Angelica, another valued member of our Customer Service team. When Derdlim is unavailable, Angelica steps in seamlessly, forming a dynamic duo that tackles inquiries with remarkable speed and accuracy. Clients consistently commend our team for their swift responses, largely thanks to Angelica's contributions.
Ace
Ace is the backbone of our bookkeeping operations, expertly managing the delivery of invoices with precision and timeliness. While you enjoy the results of our services, Ace works behind the scenes to ensure prompt invoice delivery, reflecting our commitment to efficiency and customer satisfaction.
Green Magic Values
Green Magic’s mission is simple yet powerful: to give busy families and individuals the gift of consistent, reliable house cleaning service, freeing up their precious time. We’re here to help you focus on what truly matters—whether it’s cherishing moments with loved ones or excelling in your career.
We firmly believe in the power of outsourcing and invite you to view us as an investment in reclaiming your time. Modern life’s demands can be overwhelming, and a disorganised home only adds to the stress. Before you plan for all the awesome things you could do, consider what’s holding you back – and let us help eliminate that obstacle!
Our business is based on strong values. Transparency and honesty are at the heart of everything we do. We believe in managing expectations responsibly; therefore, if something is permanently discoloured, damaged, or deemed uncleanable, we won’t promise miraculous results. We choose an ethical approach to provide realistic assessments.
We are also upfront regarding the limited scope of services we offer. We specialise in standard maintenance cleaning only. We aim for the best results within our niche and abilities, instead of taking on all kinds of specific cleaning jobs we might be not equipped for.
Green Magic Cleaning is a customer service-focused business. We want you to know that you can rely on us if you need assistance. We understand that dealing with businesses that lack proper customer support can be frustrating. Our aim is to be the opposite by responding promptly to all inquiries, addressing any issues, and offering advice. Responsiveness and clear communication are our top priorities. However, during periods of high demand, we appreciate your patience and understanding. Our team works diligently during office hours to respond to all inquiries, but there may be delays in receiving a response if the workload is heavy.
While we strive for perfection, we’re human and recognise that mistakes happen. That’s why we’re dedicated to ongoing improvement, fuelled by your feedback and our commitment to enhancing our work. If anything goes wrong, our priority before anything else is to rectify any issues. Please don’t be hesitant to share your honest feedback with us!
Fairness is non-negotiable for us. While we take every effort to provide our clients with the best experience possible, we always want to ensure our hardworking cleaners are valued and supported. Cleaning is hard physical work, and having worked as cleaners ourselves, we understand all the challenges of this trade.
Thank you for taking the time to learn about us. We’re excited for the opportunity to improve your quality of life!
Green Magic Cleaning Anti-Discrimination Policy
It’s not only about cleaning – it’s about people too!
At Green Magic Cleaning, we believe in the power of people – from our valued clients to our dedicated cleaners and office staff. We are committed to fostering a positive work environment free from harassment and discrimination, where everyone is treated with equal respect.
Our inclusive company culture celebrates individuals from diverse cultural backgrounds and walks of life, providing them with the opportunity to contribute their expertise. Candidates are selected based on their skills, willingness to learn and improve, work ethic, and attitude. In line with the ethos of our multicultural nation, we firmly uphold the “Fair Go” principle, ensuring that hardworking and honest individuals have the chance to secure employment, help others with their service, contribute to the Australian economy, and, most importantly, be treated with dignity and respect.
All our cleaners and office members undergo several steps of selection, thorough police clearance, and meticulous interviews. The selection process is strictly merit-based, without any consideration of nationality or gender. While not all our cleaners are native English speakers, our office is readily available to assist in overcoming any communication barriers during the cleaning process, for both clients and cleaners, through phone calls or emails.
If there are any concerns regarding the quality of service or the conduct of our staff, our team is committed to addressing them promptly. However, we kindly request our clients to refrain from making requests for staff based on gender, age, nationality, or ethnicity. At Green Magic Cleaning, we prioritise mutual respect, ensuring that our clients receive quality service from polite and respectful staff, while also understanding and valuing the challenges faced by our cleaners during their physically demanding work.
Thank you for your cooperation and understanding as we strive to maintain a harmonious and inclusive environment for all.