Green Magic Cleaning specialises in general maintenance cleaning only, whether it’s an ongoing schedule or a one-off appointment. Our service is limited to indoor areas and surfaces accessible from floor level: general cleaning of the kitchen, bathrooms and toilets, laundry area, bedrooms, and living areas, including basic dusting, general tidying, vacuuming, and mopping.

Our aim is to help busy households keep their cleanliness under control. This means we will help your home look and feel clean, fresh and tidier. However, imperfections – such as no guarantee of calcium build-up or mould removal, limited dusting in hard-to-reach areas, and incomplete pet hair removal – may occur, as it is not a deep clean. The state of the property, intervals between cleaning appointments, and the need for additional tidying may affect the overall cleaning quality, and results may slightly vary after each appointment. We don’t expect you to tidy before our cleaner arrives; however, please keep in mind that the tidier the home is, the more time the cleaner can actually focus on cleaning.

While we make every effort to ensure a consistently high standard of cleaning, please note that there may be slight variations in quality from appointment to appointment. The individual cleaning style and experience of each cleaner may contribute to these differences. It is important to remember that our service is carried out by human labour, so some inconsistencies in results may occur.

Our services are tailored for busy families and professionals who don’t have the time or headspace to keep up with general household cleaning and want to outsource it – without the hassle. Our setup is a little different from hiring a private cleaner. We offer flexibility and consistent appointments, but we cannot guarantee the same cleaner for every visit. However, if your assigned cleaner is unwell or away on holiday, you won’t need to search for an interview a replacement – we’ll take care of that for you.

Please carefully read our list of service exclusions at the link below. We do not provide deep, spring, end of lease, vacate, vacant property, post-renovation cleaning, or other specialised services. We strongly recommend engaging cleaning companies that specialise in these types of cleaning for the best results. Our cleaners are instructed to decline any jobs that fall outside our defined scope of work. Please review the full list of our service limitations: https://greenmagic.com.au/our-service/#service-limitations
Vacant properties: Green Magic Cleaning does not clean vacant / unfurnished properties, even if it is not for an end of lease cleaning service. Cleaning vacant / unfurnished properties often involves additional tasks, such as dusting and wiping areas that fall outside our scope of work, and we are not equipped for these services. 

1. Regular ongoing (the same day and time) schedules:
– Weekly
– Fortnightly

2. Ad-hoc schedules (subject to availability)
– One-off
– Monthly
– Every 3 weeks or more

* We are unable to guarantee the same cleaner, regardless of the schedule.

Ad-hoc (monthly and every x-weeks) appointment email follow-ups: If you choose to book an ad-hoc schedule – monthly or every x-weeks – our team will add you to our follow-up email list. We’ll contact you via email each month (or according to your chosen frequency) to offer available spots. Please note this arrangement is subject to availability, so if you do not receive a follow-up, it means we are fully booked. We typically reach out about a week before your expected cleaning to offer available options. Please be aware that we cannot guarantee the same cleaning day and time for ad-hoc bookings. It’s also important to note that the overall quality of service may differ from weekly or fortnightly appointments due to the longer intervals between cleans.

No, we provide cleaning services from Monday to Friday, between 8am and 5pm.

We cannot guarantee the same cleaner for every appointment, regardless of the frequency of your bookings. You will always receive a text reminder with the name of the cleaner assigned to your appointment.

Our goal is to provide a consistent cleaning service on the same day and time (for weekly or fortnightly bookings) to ensure your home is cleaned regularly.

Please rest assured that we never send random cleaners to your home. All our team members are rigorously interviewed, trained, insured, and Police Cleared. For this reason, cancellation fees apply if we receive a last-minute cancellation based on the cleaner being substituted.

If you have any specific requests for your booking, feel free to email us any notes or photos with instructions. We’ll add them to the work order, so your preferences are readily available for the cleaner’s reference, saving you the need to repeat instructions.

Our cleaners are provided with a work order via our professional cleaning app where we store all information such as your special requirements for future reference, so you don’t have to explain everything to your new cleaner all over again.

We arrange one cleaner per house for all cleaning appointments. We currently don’t send out couples or teams of cleaners.

The cleaners come equipped with cleaning products, a vacuum cleaner, and a mop. You don’t need to worry about providing anything.

No. As a safety requirement, our cleaners must wear closed-toe shoes during the cleaning. The cleaner or management will refuse to provide the service if the client has not informed us in advance of a no-shoes preference or attempts to convince the cleaner to remove their shoes upon arrival. The same applies to shoe covers or any footwear provided by the client, which will not be accepted. If your household follows a no-shoes policy, we may not be the right service for your needs

No, but you need to be aware of our terms and conditions which you automatically agree to while making booking with us, and are available on our website: www.greenmagic.com.au/tc

Get started by filling out the quote form on our website – greenmagic.com.au/book-now. Once submitted, our team will get back to you shortly with details about our services, pricing, and the closest available time slots.

1. Fill out our form at www.greenmagic.com.au/book-now
You will then receive a quote via email. On some occasions, we may follow up to request additional information about your property and requirements. All necessary information about our services, availability, pricing, and a request to confirm your details will be sent to you via email.
2. Once your details are provided, we will email you back with your booking confirmation. Please note that we do not take bookings via social media communication channels, WhatsApp, SMS or phone calls.

Booking Details: Your booking is only confirmed when you provided the following details (even if you already filled them out in our enquiry form on our website, we will still need to double-check them in our confirmation email):
– Full name:
– Mobile:
– E-mail:
– Address:
– Parking Instructions:
– Access Instructions:
– How did you hear about us:

Availability: Our availability is subject to constant change, and the spots offered in our quote may also be offered to other clients. Responding in a timely manner increases your chances of securing your preferred time slot. Our services are available Monday to Friday only, between 8am and 5pm.

Cancellation policy: We require at least 48 hours’ notice to cancel the service. Failing to do so will incur a last-minute cancellation fee of $50. If the cleaner has already travelled to your property and the cleaning is cancelled upon arrival, an additional call-out fee of $25 will apply, bringing the total fee to $75.

The length of the cleaning depends mainly on:
a) The size of the property.
b) The state of the property.

Extra fees may apply for the following:
– Parking fees: in case there is no free parking close to the property.
– Last-minute cancellation fee: $50-$75.
– If the cleaner has to wait more than 15 minutes to be let in and the appointment still goes ahead, our normal hourly rates will apply for the waiting time.

If, for any reason, you are not satisfied with our service, we kindly ask that you notify us via email as soon as possible. The last thing we want is for you to be left disappointed, hoping the service will improve, while we remain unaware of any concerns. The best way to provide your feedback is via email. Please specify which areas were not cleaned to your satisfaction or were missed. If possible, attach photos that clearly show what the issue is (e.g. dust left on a shelf, a missed spot, etc.) and where in the house it is located (not just a close-up with no reference). We’ll share this with the cleaner and/or save it in our system for future reference. Resolving issues is a top priority for our team – but we can only do so if we know about them. That’s why open and timely communication is essential.

Yes, you can request to change your cleaner if you’re not satisfied with the service or feel they’re not the right fit for your home. While we cannot guarantee one specific cleaner on an ongoing basis, we can ensure that the cleaner you were unhappy with will not be assigned to your property again.

You do not need to be at home to let the cleaner in. However, you must organise access beforehand. We recommend organising a safe lockbox with a code for your key. Please note that our cleaners are not allowed to take any keys or access devices for our client’s properties with them. A cancellation fee will apply if the client cancels the appointment with less than 48 hours’ notice due to being unable to be home during the cleaning or forgot to provide access.

No. If nobody’s home to let the cleaner in, the key must be left near the property in a safe place, and clear instructions must be provided on how to locate it. We recommend using a secure lockbox with a code. GMC will not be held responsible for any lost keys if they are left in locations that are easily accessible to others, such as under the doormat or inside the meter box. Our cleaners are instructed not to take any keys or access devices home with them and to return them to the same spot they were found, unless alternative instructions are provided to our office in writing via email.

Absolutely! However, please keep in mind that we request that the cleaner is allowed to work independently, otherwise we won’t be able to take responsibility for the quality of the job. Our cleaners often follow their own systems and routines, which can be disrupted if the client attempts to assist, frequently checks on their work or timing, or gives ongoing instructions throughout the service. You are welcome to walk the cleaner through the property before they begin and check the results once the job is almost completed, and the cleaner is still at your home. This way, if you feel that any area was missed, the cleaner can address it before leaving. To avoid any miscommunication, we strongly recommend sharing your specific requirements with our office during the booking process. These instructions will be added to the cleaner’s work order for their reference.

For safety and efficiency, we recommend having a quick plan in place before the cleaning begins if children will be present. For example, they can play in one area while the cleaner works in another. Please note that the presence of other people in the home and use of areas during the service may affect the overall efficiency and quality of the cleaning.

We are a pet-friendly business; however, there are a few important things to keep in mind:
1. Please always inform us in advance if you have any pets. Pets should be kept outdoors or in a separate area during the cleaning to avoid disruption.
2. Let us know ahead of time if:
– You have indoor pets that cannot be let outside. In this case, we strongly recommend having someone at home to ensure pets don’t accidentally escape while the cleaner is bringing equipment in and out.
– Any of your pets may be aggressive or become agitated when meeting our cleaner.
– Your pets shed fur on carpets and upholstery. Please note that although we will do our best, we may not be able to remove all pet hair entirely from surfaces.
3. Please note that we do not clean, empty, or dispose of pet litter.

Payment must be made via bank transfer or direct debit. We do not accept cash payments and credit card payments. Payment details will be included on the invoice emailed after each cleaning appointment. Payment must be processed by the due date (24 hours from the moment the invoice was sent) to avoid additional fees or cancellation of future appointments. The invoice number must be included in the payment reference.

Once we receive and reconcile your payment in our system, the invoice link we originally sent will automatically update to show that it has been paid. You can open the same link to view and download your receipt.

We work in most suburbs across the Perth Metropolitan Area. Our service area may be updated from time to time. To confirm if we service your suburb, please send us a quote request on www.greenmagic.com.au/book-now.

Please read carefully our Terms and Conditions at: www.greenmagic.com.au/tc
Proceed with your booking only if you are comfortable with our policies, scope of work and pricing. Our team spent considerable time preparing this content to ensure transparency and clarity for our clients. If you have any further questions, please reach out to us before confirming your booking.